Privacy Policy

1 Introduction

This Privacy Policy ("Policy") sets out how wow88live ("we", "us", "our") collects, uses, stores, shares, and protects the personal data of users ("you", "Player", "User") who access or use the wow88live platform at https://wow88live.cam and any associated mobile applications, subdomains, or related services (collectively, the "Platform").

wow88live is committed to handling personal data responsibly and in accordance with applicable data protection principles. This Policy is designed to be transparent about our data practices so that you can make informed decisions about your use of the Platform. By registering an Account, accessing the Platform, or engaging with our Services, you acknowledge that you have read and understood this Privacy Policy.

This Policy should be read in conjunction with our Terms & Conditions and Responsible Gambling Policy, all of which together govern your use of wow88live.

2 Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to: name, email address, phone number, date of birth, payment details, IP address, and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, retrieval, correction, or deletion.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data — in this case, wow88live.
• "Data Processor" means any third party that processes Personal Data on behalf of wow88live, acting on our instructions.
• "Consent" means freely given, specific, informed, and unambiguous agreement by the data subject to the processing of their Personal Data for a stated purpose.
• "KYC Data" means identity and age verification documentation collected as part of the Know Your Customer process, including government-issued identification and proof of address.
• "Cookies" means small text files placed on your device by the Platform that store session and preference data.

3 Data Controller

wow88live acts as the Data Controller in respect of all Personal Data collected through the Platform. As Data Controller, we are responsible for determining the purposes for which your data is collected and the means by which it is processed. If you have any questions about how we handle your data, please contact us using the details in Section 16 of this Policy.

4 Personal Data We Collect

wow88live collects the following categories of Personal Data from users of the Platform:

Category	Examples	Purpose
Identity Data	Full name, date of birth, MyKad / passport number	Account registration, KYC verification, age verification (21+)
Contact Data	Email address, Malaysian phone number, residential address	Account communications, support, regulatory notices
Financial Data	Bank account details, e-wallet IDs (Touch 'n Go, Boost, GrabPay), transaction history	Payment processing, withdrawal verification, fraud prevention
Gaming Data	Betting history, game session logs, wager amounts, win/loss records	Service delivery, responsible gambling monitoring, dispute resolution
Technical Data	IP address, device type, browser, operating system, session duration	Security, fraud detection, platform optimisation
KYC Documents	Government ID scans, proof of address, payment method screenshots	Identity verification, AML compliance, regulatory obligations
Marketing Preferences	Communication opt-ins, promotional preferences	Sending relevant offers and platform updates (with consent)

5 How We Collect Personal Data

wow88live collects Personal Data through the following channels:

• Direct Collection: Data you provide when registering an Account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in a promotion.
• Automated Collection: Technical data collected automatically when you access the Platform, including IP addresses, session cookies, device fingerprinting data, and usage logs.
• Third-Party Sources: Data received from payment processors (such as Maybank, CIMB, DuitNow, or Touch 'n Go eWallet), identity verification service providers, fraud detection platforms, and gaming content providers, where necessary to operate our services.
• Publicly Available Sources: In limited circumstances, data from publicly available sources may be used to verify identity or for fraud prevention purposes.

6 Data Processing — How We Use Your Data

wow88live processes Personal Data for the following purposes:

6.1 Account Management

To create and manage your Account, verify your identity and age (you must be 21 or older), process your login credentials securely, and maintain the integrity of your Account record throughout your time as a Player on the Platform.

6.2 Payment Processing

To process deposits and withdrawals via Malaysian payment methods including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, and Hong Leong Bank, as well as cryptocurrency transactions in BTC, ETH, USDT, and LTC.

6.3 Regulatory Compliance

To fulfil our obligations under applicable anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, and licensing conditions, including the retention of transaction records for prescribed periods.

6.4 Responsible Gambling

To monitor gaming patterns for indicators of problem gambling, enforce self-exclusion requests, apply deposit and loss limits, and proactively support Players who may be experiencing gambling-related harm.

6.5 Security and Fraud Prevention

To detect, investigate, and prevent fraudulent activity, account takeovers, money laundering, collusion, and other prohibited conduct, using automated and manual review processes.

6.6 Service Improvement

To analyse platform usage, improve user experience, resolve technical issues, and develop new features based on aggregated, anonymised player behaviour data.

6.7 Marketing Communications

To send you promotional offers, bonus notifications, and platform updates by email or SMS, where you have provided valid consent to receive such communications. You may opt out at any time.

7 Legal Basis for Processing

wow88live processes Personal Data on the following legal bases:

• Contractual Necessity: Processing required to fulfil our contractual obligations to you under the Terms & Conditions — including account management, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, licensing conditions, and mandatory record-keeping requirements.
• Legitimate Interests: Processing carried out to pursue wow88live's legitimate business interests, including fraud prevention, security monitoring, and platform improvement, where such interests are not overridden by your rights.
• Consent: Processing based on your freely given consent — specifically for marketing communications and certain non-essential cookies. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

8 Data Sharing and Disclosure

wow88live does not sell, rent, or trade your Personal Data. We may share data with the following categories of third parties under strict confidentiality obligations:

• Payment Service Providers: Malaysian banks (Maybank, CIMB, Public Bank, Hong Leong), e-wallet operators (Touch 'n Go, Boost, GrabPay), and payment infrastructure partners necessary to process your transactions.
• Identity Verification Providers: KYC and AML service providers who assist us in verifying your identity and complying with regulatory requirements.
• Gaming Content Providers: Licensed game studios and RNG certification bodies who supply the games on our platform and require aggregate usage data for compliance purposes.
• Technology and Infrastructure Partners: Cloud hosting providers, cybersecurity services, and platform technology vendors who process data on our behalf under binding data processing agreements.
• Regulatory and Legal Authorities: Government bodies, law enforcement, and regulatory authorities where disclosure is required by law, court order, or our licensing obligations.
• Fraud Prevention Networks: Industry-shared fraud detection databases used to identify and prevent account fraud, payment fraud, and bonus abuse.

9 Data Retention

wow88live retains Personal Data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Retention periods are determined based on the following principles:

• Active Account Data: Retained for the duration of your active Account and for a minimum of five (5) years following Account closure, in accordance with anti-money laundering regulatory requirements.
• Transaction Records: Deposit, withdrawal, and gaming transaction records are retained for a minimum of seven (7) years from the date of the transaction.
• KYC Documentation: Identity verification documents are retained for a minimum of five (5) years following the completion of the verification process or Account closure, whichever is later.
• Marketing Data: Retained until you withdraw consent or opt out of marketing communications, after which it is removed from active mailing lists within 30 days.
• Technical Logs: Session and access logs are retained for up to 12 months for security and fraud investigation purposes.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in accordance with our internal data lifecycle procedures.

10 Cookies and Tracking Technologies

The wow88live Platform uses cookies and similar tracking technologies to ensure proper functionality, maintain session security, and improve your experience. We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. They cannot be disabled without impairing your ability to use the Platform.
• Functional Cookies: Used to remember your preferences, such as language settings, display preferences, and recently played games. These enhance your experience but are not essential.
• Analytical Cookies: Used to collect aggregated, anonymised information about how Players use the Platform, including page visit frequency and navigation paths, to help us improve performance and usability.
• Security Cookies: Used to support our fraud detection and account security systems, including device fingerprinting and session anomaly detection.

wow88live does not use third-party advertising cookies or behavioural tracking cookies that build profiles for cross-site advertising networks. You may manage non-essential cookies through your browser settings; however, disabling strictly necessary cookies will affect the Platform's functionality.

11 Data Security

wow88live implements a range of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encrypted storage of sensitive Personal Data and financial credentials at rest.
• Role-based access controls ensuring that only authorised personnel with a legitimate business need can access Personal Data.
• Regular internal and third-party security audits and penetration testing.
• Real-time fraud monitoring and anomaly detection systems.
• Two-factor authentication (2FA) available for all Player Accounts.
• Incident response procedures in place to address any data security breach promptly and in accordance with applicable reporting obligations.

12 User Rights

As a data subject, you hold the following rights in respect of your Personal Data held by wow88live. To exercise any of these rights, please contact us via live chat or email at [email protected], providing sufficient information to verify your identity:

• Right of Access: You may request a copy of all Personal Data we hold about you. We will respond within 21 days of receiving a valid, verified request.
• Right to Rectification: You may request correction of any inaccurate or incomplete Personal Data. For account information updates, you may also use your Account Settings directly.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your Personal Data, subject to our legal retention obligations. We cannot delete data we are required to retain under AML, KYC, or licensing regulations.
• Right to Restrict Processing: You may request that we temporarily suspend processing of your data in certain circumstances, such as while a rectification request is under review.
• Right to Data Portability: Where technically feasible and legally applicable, you may request that we provide your data in a structured, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes. Objections to direct marketing will be honoured immediately.
• Right to Withdraw Consent: Where processing is based on consent (e.g., marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.

13 Minors and Age Restrictions

The wow88live Platform is strictly intended for adults aged 21 and above. We do not knowingly collect, process, or retain Personal Data from individuals under the age of 21. If we discover that Personal Data has been collected from a person under 21 — whether through misrepresentation during registration or any other means — we will immediately close the associated Account, delete the data to the extent permitted by law, and where appropriate, report the matter to the relevant authorities.

If you are a parent or guardian and believe that a minor has registered on wow88live or provided Personal Data to us, please contact us immediately at [email protected] so that we can take appropriate action.

14 International Data Transfers

wow88live may transfer Personal Data to servers or service providers located outside Malaysia in order to deliver its Services, maintain infrastructure, or comply with licensing obligations. Where such transfers occur, we ensure that adequate safeguards are in place to protect your Personal Data, including:

• Contractual data processing agreements with all third-party processors containing appropriate data protection clauses.
• Transfer only to jurisdictions or service providers with adequate data protection standards.
• Application of equivalent security standards to all Personal Data regardless of where it is processed.

15 Changes to This Privacy Policy

wow88live reserves the right to update, revise, or amend this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or platform operations. Where material changes are made, we will notify you via the Platform or by email to your registered address before the changes take effect. The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. Continued use of the Platform following notification of any change constitutes your acknowledgement of the updated Policy.

We encourage you to review this Privacy Policy periodically. If you have any concerns about how a change affects your data, please contact our support team before continuing to use the Platform.

16 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the Personal Data we hold about you, please contact the wow88live data privacy team through the following channels:

• Email: [email protected] (displayed as plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week, via the live chat widget accessible on all pages of the Platform
• Response Time: Data access and erasure requests are processed within 21 business days of receipt of a verified request. General privacy enquiries via live chat are typically resolved within 1 hour.

This Privacy Policy was last reviewed and updated on 1 January 2026. It supersedes all previous versions of the wow88live Privacy Policy. For archived versions or questions about prior policies, please contact our support team.